Refund & Cancellation

RETURN
The Firm disclaims all liabilities and ascertains that the firm under no circumstances shall the firm entertain any request for a Return of any such request placed on www.stepupera.com.

EXCHANGE
‘Exchange’ is the action or process of Exchanging of the services provided by the firm for any such other services provided by the firm. User can request for an Exchange of Course availed by the User on the platform with another course available on the platform after placing a request for the Course but before accessing and availing the course.

An intimation shall be provided by the firm to the User seeking either “Exchange” and the User shall receive a confirmation regarding the replacement.

POINTS TO BE NOTED:

• The user can request for an exchange before accessing the course online on the platform of the User.

• If the firm disagrees an exchange request due to non-technical issue, User can file a dispute.

• We encourage the User to review the course and its subjective nature before making the request to avail such services.

• User needs to raise the exchange request within 7 days from availing the course online.

REFUND PROCESS

1. For Refund Request the user may place a request for the same on the platform of the firm, the Representative of the firm shall reach out to the User on the Registered number provided by the User on the Platform.

2. The Refund request shall be entertained and process if the firm has failed to provide the course availed for by the User within 7 days from generating the Invoice and receiving the payment.

3. In no other circumstance, the firm shall process a refund request.

4. The firm be at the sole discretion to refund to the User and all refunds shall be processed after such statutory deductions.

5. All refunds shall be credited to the source of the payment received by the firm from the User.

6. In certain situations, the refunds shall reflect in the payment source in 3-5 working days and the firm disclaims all liabilities for the same.